• Match Support Specialist

    Big Brothers Big Sisters of Northwestern Wisconsin
    Job Description
    Position Title: Match Support Specialist Salary Range: $12-$14 per hour
    Department: Program Location: St. Croix Valley Region (Remote)
    Reports To: Program Director Hours/Days: 10 hours/week
    Overtime Status: Part-Time, Non-Exempt Deadline to Apply: Open until Filled
    Job Purpose:
    • Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. 
    • Performance Measures:  The successful candidate will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, Match support contacts, and customer satisfaction
     Job Qualifications:
    • Bachelor’s Degree preferred
    • Associate’s Degree required plus 4 years of experience in social work, counseling, social services, or child development
    Knowledge, Abilities and Experience:
    • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.  Must have car, valid driver’s license, and meet state required automobile insurance minimums.
    • Proficiency in Microsoft Office; including Word, Outlook, and Excel
    • Excellent relational assessment skills.  Ability to work independently and in a team environment.
    • Oral and written communication skills reflect solid customer service.
    • Ability to maintain confidentiality throughout daily operations
    Job Responsibilities:
    • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum. 
    • Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
    • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
    • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
    • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
    • Effectively utilize SOR (Strength of Relationship), YOS (Youth Outcomes Survey), COS (Child Outcomes Survey), and YOPD (Youth Outcome Development Plan) to assess match impact on youth development.
    • Conduct exit interview by phone with all parties at match closure.  Assess reasons for match closure and re-match potential.   When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.    
    • Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.  
    • Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
    • Consult with other service delivery staff and/or supervisor as appropriate.
    • To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
    • Enhances the agency’s outreach efforts to ensure that the agency’s image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
    • Help at agency program, marketing, and fundraising events.
    • Other duties as assigned by supervisors.
    • Employee will work from home. Remote position, requires access to reliable, high-speed internet. When home visits, interviews and site visits are indicated, must travel to local communities, neighborhoods, sites.  Flexible work hours to meet customer needs.  Must be able to work 2 evenings per week or whatever time is needed to reach agencies goals.
    Application Instructions:
    Interested candidates should send a cover letter and resume to Nicole.anderson@bbbsnw.org.
    Big Brothers Big Sisters of Northwestern Wisconsin is an Equal Opportunity Employer.
    Equal Employment Opportunity
    Big Brothers Big Sisters of Northwestern Wisconsin provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
    Americans with Disabilities Act
    Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.  The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
    Job Responsibilities
    The previous statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties & responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Big Brothers Big Sisters of Northwestern Wisconsin may change the specific job duties with or without prior notice based on the needs of the organization.
    Contact Information
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